FAQs

/FAQs
FAQs 2018-03-28T06:10:28+00:00

Triumph

Triumph video on Point of Sale admin for ARH 2018-01-23T05:49:01+00:00

The below link will take you to a video on Point of Sale admin for ARH.

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Triumph Point of Sale Layby – User Notes 2018-01-19T07:49:23+00:00

This download document provides intructions on Triumph Point of Sale Layby – User Notes.

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Triumph Point of Sale Layby 2018-01-19T07:46:00+00:00

This download document provides instructions on Triumph Point of Sales – Layby

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Triumph in a Terminal Server Enviroment 2018-01-25T12:52:27+00:00

The attached document will detail information to assist with Triumph in a Terminal Server enviorment.

Triumph Business Systems Server Stablity Improvements 2018-01-25T12:52:01+00:00

Introduction:

The following settings should only be applied to server experience issues with, system freezes, major slow downs, and crashes. Please also ensure:

  • You backup your system and data before making any of the following changes to your server and systems.
  • Please check no other services on your network and server require Opportunistic locking, otherwise
  • Please research theses to make sure they are applicable to your system.

Common fixes:

Check Antivirus is up to date to latest versions and services packs

  • Trend Worry Free business Standard/Advanced should be at least version 7 with SP1

– Make sure Antivirus is excluding the scanning of the Triumph folder, eg, D:\Data\Triumph\

  • Also make sure the Triumph system files are also excluded, eg:

– D:\Data\Triumphv\Programs\msboot.exe
– D:\Data\Triumphv\Programs\Triumph.exe

  • Data Execution Protection (DEP) can be disabled for Triumph.exe and msboot.exe under certain circumstances. Only use if other fixes are not working.

Opportunistic Locking Windows:

When installing Triumph in a multi machine, multiuser environment, it is crucial that opportunistic locking is disabled to avoid data corruption. This is due to how Microsoft handles caching and access while files are being accessed by multiple users; which can result in conflicting records and or updates when enabled. The process to disable opportunistic locking on the machine where the data is stored is as follows (Backup your registry and server before proceeding):
1) Log on to the server with administration rights.
2) Open the local ‘Registry Editor’ (regedit) with administration rights.
3) For Microsoft Server 2008 and later ONLY; add or edit the following;
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters
<Enter DWORD32>
SMB2 = 0
4) For both Microsoft Server 2003 & 2008 operating systems; add or edit the following;
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters
<Enter DWORD32>
EnableOplocks = 0

Please note:

These changes will also need to be made on any Windows based operating system that is acting as the Triumph data server. For Windows Vista and 7; use the Server 2008 settings. For Windows XP; use the Server 2003 settings. For other devices such as dedicated Network Attached Storage devices; please check their configuration and contact our office if you have any queries.

Triumph Accounting Year Procedures 2017 2018-02-06T05:29:50+00:00

The attached document will assist you with your Triumph  End of Year for Accounts 2016/2017.

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Triumph Accounting Training Video on the Debtors Module 2018-01-23T05:23:58+00:00

The following link will take you to our Triumph Training Video on the Debtors Module in Triumph.

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Triumph Accounting Training Video on Sales Reporting 2018-01-23T05:32:54+00:00

The below link will take you to our Triumph Accounting Sales Reporting training video.

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Triumph Accounting Training Video on Sales Order Entry 2018-01-23T05:26:14+00:00

 

The following link will take you to our Triumph Training Video on the Sales Order Entry Module.

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Triumph Accounting Training Video on Purchasing 2018-01-23T05:26:58+00:00

 

The following link will take you to our Triumph Training Video on the Purchase Order Module.

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Triumph Accounting Training Video on Point of Sale 2018-01-23T05:38:50+00:00

The below link will take you to our Triumph Accounting Point of Sale training video.

Triumph Accounting Training Video on Job Costing 2018-01-23T05:33:39+00:00

The following link will take you to our Triumph Training Video on the Job Costing Module in Triumph

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Triumph Accounting Training Video on Inventory Submodules 2018-01-23T05:28:59+00:00

 

The following link will take you to our Triumph Training Video on the Inventory Sub Modules.

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Triumph Accounting Training Video on Inventory 2018-01-23T05:28:12+00:00

 

The following link will take you to our Triumph Training Video on the Inventory Module.

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Triumph Accounting Training Video on how to set up a new company 2018-01-23T05:25:26+00:00

The following link will take you to our Triumph Video on how to set up a new company.

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Triumph Accounting Training Video on General Ledger & Bank Rec Module 2018-01-23T05:30:54+00:00

The following link will take you to our Triumph General Ledger and Bank Rec Training video.

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Triumph Accounting Training Video on Creditors 2018-01-23T05:29:45+00:00

 

The following link will take you to our Triumph Training Video on the Creditors Module.

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ipad 2018-01-22T05:21:44+00:00

The attached document details who you can email out of Triumph 5.  If you have any questions please contact our support desk on 9470 9922 or via email [email protected]

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Installing Crystal error pdbdfapi.dll 2018-01-25T12:57:50+00:00

If you are installing Crystal out at a clients and get an error message relating to pdbdfapi.dll it will be because your connectivity kit is not licensed properly.

Try using the CA Management one and see if that works – if it does make sure to follow up so the client is using the proper licence.

I have re-installed Crystal and get a message asking for a Microsoft Access Password. 2017-12-06T12:13:40+00:00
Note that this answer applies to Crystal version 8 or 8.5.

You need an updated version of the data flex connectivity Kit that allows Crystal to talk to Triumph.

On the web go to ftp.dataaccess.com Follow this down to pub/products/connectivity/crystal/archive . On this screen you will see a file called DFCRW2.0.0.38.exe . Download this then run it. It will install the kit – you will need your original serial numbers and keys to register it.

Once you have installed it, remember that you need to go into C:\Windows\Crystal and replace the p2bdfapi.dll (which will be version 38) with the version 28 file that is in c:\ProgramFiles\vdf7/bin

How to update your Connx registration 2018-01-19T07:43:01+00:00

How do I update my Connx Registration?

Refer to the attached document on how to upgrade your license registration.

Click here to download

How to set Suppliers up to receive remittances via email 2018-01-22T05:22:38+00:00

The attached document will step you through how to set up Triumph Creditors to receive their remittances via email.

 

If you have any questions please contact our support desk.

Click here to download

How to install the Dataflex Connectivity Kit for Crystal 2017-12-06T12:12:39+00:00
Note that this answer applies to Crystal version 8 or 8.5.

You need an updated version of the data flex connectivity Kit that allows Crystal to talk to Triumph.

On the web go to ftp.dataaccess.com Follow this down to pub/products/connectivity/crystal/archive . On this screen you will see a file called DFCRW2.0.0.38.exe . Download this then run it. It will install the kit – you will need your original serial numbers and keys to register it.

Once you have installed it, remember that you need to go into C:\Windows\Crystal and replace the p2bdfapi.dll (which will be version 38) with the version 28 file that is in c:\ProgramFiles\vdf7/bin

How do pay my suppliers/creditors via credit card in Triumph 2018-01-19T07:30:30+00:00

Please refer to the attached document.

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How do I remove users from Triumph without validating 2018-01-19T07:27:13+00:00

Please refer to the attached document.

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How do I remove or delete a Material line that has been externally requisitioned (purchased and delivered)? 2017-12-07T16:23:24+00:00

1. Delete delivery (C-P-T-R)
2. Delete lines on purchase order (C-P-T-O)
3. Delete lines in requisition pool C-P-T-Q (these become available again after step 2)

The material lines will now be not marked as requisitioned, so you can requisition them internally or delete them.

How do I process Job Costing Invoices in Triumph Accounting? 2018-01-19T07:24:11+00:00

Please refer to the attached document on doing charge and progress invoice charges.

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How do I process End of Month in Triumph 5 2018-01-22T04:27:21+00:00

Please refer to the attached document

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How do I process Creditor Automatic Payment runs in Triumph Accounting? 2018-01-19T07:19:19+00:00

Please refer to the attached document on how to process automatic payment runs.

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How do I process Claim for credits in Triumph? 2017-12-07T16:19:46+00:00

Please refer to the attached document for step by step details on how to process claims for credits.

How do I process Back to Back Ordering in Triumph Accounting? 2017-12-07T16:18:24+00:00

Please refer to the attached document created by Triumph Accounting on how to process back to back ordering in Triumph.

How do I pay my suppliers/creditors via credit card in Triumph? 2018-01-19T07:16:27+00:00

Attached are procedures which will assist you in setting up those suppliers/creditors who are paid via a credit card.

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How do I move between tabs without a mouse 2018-01-19T07:11:39+00:00

Please refer to the attached document

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How do I install CONNX with Triumph – Connx ODBC Quick Start Guide for Triumph Accounting 2018-01-25T12:53:49+00:00

The attached document is a detailed step by step guide for Connx ODBC Quick Start Guide.

How do I fix bad events in Triumph Accounting? 2018-01-25T12:55:02+00:00

To fix bad events in Triumph Accounting, please refer to the attached document.

How do I export from Attache Payroll into Triumph General Ledger 2018-01-19T07:10:03+00:00

The attached document details how you can export your Attaché Payroll into your Triumph Accounting System

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How do I enter receipts/payments from Customers using the Debtors Module in Triumph Accounting? 2017-12-07T16:11:59+00:00

Go to D-T-R and enter through there. A detailed procedure is attached

How do I email out of Triumph 2018-01-19T07:07:05+00:00

Please refer to the attached document

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How do I edit files in database explorer? 2018-01-25T12:55:28+00:00

Please refer to the attached document for details.

How do I download the latest Crystal Report Writer? 2018-01-19T07:03:56+00:00

Please refer to the attached document.

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How do I create a recurring invoice in creditors through the Purchase Order module in Triumph Accounting? 2018-01-19T06:58:52+00:00

Please refer to the attached document for procedures on how to set up a reoccuring invoice in Creditors for Triumph Accounting.

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How do I create a recurring creditor invoice 2018-01-19T06:56:35+00:00

Please refer to the attached document

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How do I complete my end of month processing in Triumph? 2018-01-19T06:51:49+00:00

This downloadable document contains full instructions for completing your Triumph accounts end of month processing.

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How do I complete a PO if delivery quantity is less than order 2018-01-19T06:42:22+00:00

Please refer to the attached document.

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How do I change my backgrounds and colours? 2018-01-19T06:38:04+00:00

Please refer to the attached document.

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How do I backup my Triumph data 2018-01-19T06:34:50+00:00

Please refer to the attached document

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How do I amend Opening Written Down Values? 2018-01-19T06:33:16+00:00

See attached document

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How do I add one of my own Crystal reports to a Triumph menu? 2018-01-19T07:50:49+00:00

You can simply and easily run your own Crystal Reports directly from the Triumph Accounting menus. Create a report (eg.. myreport.rpt) and save it in the RPT directory under TRIUMPH. Use the Maintain User Options (S-M-M) to define a new menu option and just put the name of your report e.g. myreport.rpt in the Target field (no directory path required). The system will look for the .rpt extension to determine if it needs to call the Crystal Runtime Engine. Note for Crystal Report Writers – Triumph will automatically work out the locations of the tables, so the same report can be used for multiple companies. Please refer to downloadable document attached for step by step instructions.

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How do I add indexes in Triumph Accounting? 2018-01-25T12:56:03+00:00

Use the Visual Database Builder. You will need to set up dbAdminMode to ON first. When you select the file/table to work with remember to click the red padlock to unlock it. You can then go to the index tab and add your own. We suggest you use the last index 15. Remember index’s must be unique so you can not just add . It it’s a transaction file we suggest you add the transaction ID to the end of the index, i.e. . When you have finished you need to save the file changes and it will create the new index. NB: Although our updates should not interfere with a new index that you may have added we take no responsibly for this.

How can I remove users who have crashed from Triumph without having to validate? 2017-12-07T16:03:29+00:00

You can terminate system users without needing to do a full validation.

To do this the user must have full access rights to the Enquire on System Users option (S-M-E). Once in this menu option, select the bogus user and click on the terminate button.

Validations will still be necessary if a user crashes out whilst in Single-User mode.

Note that you should not use this method to terminate users if they are actively using the system. If they are in the system, you should ask them to log out properly from their workstation and not just boot them out using this option.

How can I move between Tabs in Triumph without using a mouse? 2017-12-07T16:02:35+00:00

 

A lot of Windows packages utilise the Alt key in addition to a letter to move around the screen without the aid of a mouse. This can create a problem as multiple menu options may begin with the same letter etc.

Triumph Accounting have allowed a quick jump facility in their screens with multiple tabs. You will notice a numbered square in the corner of each tab.

To switch between tabs hold your CTRL key down and press the number of the tab you wish to jump to.

How can I look up my account online via the internet in Triumph? 2018-01-19T06:31:21+00:00

Please refer to the attached document which details how to look up your account on line within Triumph Accounting.

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How can I look up account via the Internet 2018-01-19T06:30:23+00:00

Please refer to the attached document

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How can I link documents and files to Triumph master files 2018-01-16T16:16:25+00:00

Please refer to the attached document

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How can I enter customer receipts in Triumph 2018-01-16T16:09:59+00:00

Please refer to the attached document

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How can I change the logo on my forms 2018-01-16T15:58:54+00:00

Please refer to the attached document.

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How can I change stock item image logo in inventory 2018-01-16T15:53:34+00:00

Please refer to the attached document

 Click Here For Attachment

Files used to import Fixed Assets into Triumph Accounting 2018-01-25T12:57:24+00:00

Please contact our help desk for a zip file which contains the following files to assist with importing into Triumph Fixed Assets

  • Asset.csv
  • Asset.hrd
  • Grpcode.xls
FAQ Form Destination 2018-01-16T15:32:43+00:00

FAQ on Form Destination for Triumph

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Crystal Forms – Header Sub-report Customisation 2018-01-22T04:19:46+00:00

This link will take you to the document for Crystal Forms – Header Sub-report Customisation

Crystal Forms – Header Subreport Customisations

Change the subject line on forms emailed 2018-01-25T12:51:10+00:00

The appearance of the subject line and the file attachment for forms emailed is configurable in Triumph 5.0.  Known as the The Form Mask it is applied system wide or for an individual company with the later taking precedence.

How to change The Form Mask.

The form mask is described in a section of the triumph.ini file.  This file exists in the lib folder but may also be found for each individual company.  The section below shows the standard settings or defaults.

[Forms]

FilenameMask=%f

SubjectMask=%n: %r

Edit triumph.ini and modify the tokens to the right of the ‘=’ sign with any of the combinations from the table below.

Token

DescriptionSample

%d

Date2011-06-21

%t

Time13.09

%f

Form Report Namedbrinv

%n

Form DescriptionTax Invoice

%a

Account No.ACTION

%r

Docket Reference No.I1092

%x

Fax No.08 9472 1874

You may also add any additional formatting characters such as ‘:’ spacing etc.  However keep in mind when editing the FilenameMask that characters must be valid i.e. Windows Explorer does not allow the following:

\/:*?”<>|

However the application automatic strips these characters, replacing them with a space, should they be found.

E.g.