You need an updated version of the data flex connectivity Kit that allows Crystal to talk to Triumph.
On the web go to ftp.dataaccess.com Follow this down to pub/products/connectivity/crystal/archive . On this screen you will see a file called DFCRW220.127.116.11.exe . Download this then run it. It will install the kit – you will need your original serial numbers and keys to register it.
Once you have installed it, remember that you need to go into C:\Windows\Crystal and replace the p2bdfapi.dll (which will be version 38) with the version 28 file that is in c:\ProgramFiles\vdf7/bin