Help Desk

In today's competitive business environment, successful organisations must constantly improve business performance to stay ahead.

As the desktop and networking environments become increasingly complex, more and more organisations are finding it difficult and costly to manage them inhouse. Managing Microsoft and Novell environments requires specialised training and tool-sets. Specialists with the right IT support skills are often scarce and expensive. Technology evolves rapidly and controlled company-wide standards are necessary across both hardware and software, to ensure cohesion and order.
 

Contracting out non-core activities to specialist providers is a strategy deployed by successful organisations to help reduce costs. Specifically, Help Desk Support for IT is an area where the potential benefits of outsourcing are great. Standardised systems running on common infrastructures, together with timely support, mean increased end-user productivity - enhancing the performance of your business.
 

Outsourcing also makes sound financial sense. Reducing the time spent supporting the environment lowers staff overheads. You also speed up the pace at which you can embrace the new technologies that are going to make your business more competitive. What's more, with completely predictable monthly costs, that can be structured on a Pay as You Use basis, you have greater control over your budgets, improving cashflow.
 

CA Management Services Helpdesk provides a cost-effective outsourcing solution to help meet changing business demands, sustain growth and protect your existing technology investment. Letting us take care of day-to-day support frees you and your staff to concentrate on primary business objectives.
 

How does a help desk work?

CA Management Services’ Call Centre provides a single point of contact for all user queries or problems. Calls can be logged by telephone, email or via an Internet connection.  Users will then be contacted immediately by our support staff to resolve the problem.  

Remote control tools allow experienced technicians to remotely control computers and administer user support. An onsite technician (via a service level arrangement) is also in place to attend to problems that are unable to be resolved remotely. Low subscription levels ensure prompt attention to your calls.